Creating a New Category

1. Navigate to Products > Categories in the left sidebar.
2. Click the + Add New Category button.
3. Enter the Category Name (e.g., "Fruits & Vegetables").
4. Upload a Category Image (recommended 300x300px, JPG/PNG).
5. Add a Description (optional, for SEO and app display).
6. Select a Parent Category if it's a subcategory (leave blank for main).
7. Choose Visibility: Public (visible to all), Branch-specific (select branches).
8. Set Status: Active (default) or Inactive.
9. Configure Sort Order (numeric, lower first).
10. Click Save. The category will appear in the list.

Editing or Deleting Categories

1. In the Categories list, click the Edit icon (pencil) next to the category.
2. Update fields as needed (name, image, etc.).
3. For deletion, click Delete (trash icon) and confirm. Note: Deleting a category with products will prompt to reassign them.

Category Settings

• SEO Settings: Add meta title, description, and slug for web optimization.
• Commission Rates: Set branch-specific commissions if applicable.
• Attributes Link: Associate with product attributes (e.g., organic, size) for filtering.
• Bulk Actions: Select multiple categories to activate/deactivate or export.

Adding a New Product

1. Go to Products > Add Product.
2. Enter Product Name (e.g., "Organic Apples").
3. Select Category (and subcategory if applicable).
4. Add Description (HTML supported for rich text).
5. Set Unit (e.g., kg, piece) and Base Price.
6. Upload Product Images (multiple, first is thumbnail; 600x600px recommended).
7. For variations: Enable Variations, select attributes (e.g., size: small/medium), set prices/stock per variation.
8. Set Stock Management: Enable per branch – for each branch, input quantity, low stock threshold.
9. Add Tags for search (comma-separated).
10. Configure SEO: Meta title, description, URL slug.
11. Set Status: Active/Inactive, and Visibility per branch.
12. Click Save Product. It syncs to app/web instantly.

Managing Existing Products

1. In Products List, use filters (category, status, branch).
2. Click Edit to update details, images, or stock.
3. Update stock: Go to Inventory tab, adjust per branch, set alerts for low stock.
4. Duplicate: Select product, click Duplicate for similar items.
5. Delete: Select and confirm; products in orders can't be deleted.
6. Bulk Import: Upload CSV (template in settings) for mass adding/updating.

Accepting and Confirming Orders

1. Navigate to Orders > All Orders.
2. Filter by status (Pending, Confirmed, etc.) or date.
3. Select a pending order from the list.
4. Review details: Customer info, items, total, payment method.
5. Click Confirm Order to accept (triggers email/SMS to customer).
6. Optionally, add Notes for internal use.

Assigning to Delivery & Updating Status

1. In the order details, go to Delivery tab.
2. Select a Delivery Person from the dropdown (based on zone).
3. Click Assign – notifies the driver via app.
4. Update status step-by-step: Processing > On the Way > Delivered.
5. Track location via integrated map.
6. For issues, change status to Failed and process refund.

Refunds and Cancellations

• Select order, click Refund (partial/full).
• Enter reason, amount; integrates with payment gateway.
• Cancel: Change status to Cancelled, auto-refund if paid.
• Print Invoice: Generate PDF from order view.